Terms & Conditions

INKWAY USA TERMS & CONDITIONS

 

Please read our entire User Agreement & Policies/Terms and Conditions before you make your purchase. This agreement & policies covers all products purchased from FreeInk4Life™ online or in stores. By using the INKWAY USA™ website or our other services in any manner (browsing, opening an account or purchasing a product...etc.), you agree to the terms of this User Agreement and our policies.

 

By accepting charge of any product(s) made from InkWay USA, customers agree to be bound by the agreement listed below. This agreement is subject to change at any time, with or without prior written notice to the customer(s). Therefore, please check these terms and conditions carefully each time before you place an order from InkWay USA. 



 

Proprietary Rights

The InKWay USA™ logos and trademarks, as well as other marks, trade names, trademarks and logos on this Website, are the properties of their respective owners. You may not use, reproduce, copy or manipulate such logos in any manner without the prior written consent of the owner.
Affiliates are permitted to use images from this site to promote their business.  However, any other use of copywritten material from this site is strictly prohibited. 

 

Content of Website Disclaimer

InKWay USA™ does not guarantee that the information contained on this Website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description, instructions or availability. InKWay USA™ reserves the right to correct any error or omission or to change or update content without prior notice to you. 
You acknowledge that FreeInk4Life™ does not represent or warrant that this website will be available without interruption. InKWay USA™ is not liable for any website or server errors, flaws, defects or viruses.



 

Areas We Ship To

InKWay USA™ kit and replacement ink ships only to locations within the continental United States and to select international locations. 

 

Bulk/Container Shipments

We do ship outside the US for bulk/container shipments. All bulk and container shipments need to be approved for special pricing and freight arrangements by our customer service representatives



 

Sales Tax

InKWay USA™ charges sales tax for merchandise ordered on our website based on the applicable state sales tax rate and the location to which the order is being shipped.



 

Shipping Method

We try to quickly process all of our orders within 24-48 hours (business days). If there is any delay in shipping, we will contact you via e-mail. We do not ship orders out on weekends or holidays. Orders are generally received in 4-7 days.

  

 

Order Acceptance Policy

InKWay USA™ receipt of an electronic form or order confirmation does not signify our acceptance of your purchase, nor is it confirmation of offer to sell. InKWay USA™ reserves the right at any time after receipt of your order to accept or decline your order for any reason. InKWay USA™ reserves the right at any time after we have received your order, without prior notice to you, to supply less than the quantity you ordered of any item.



 

Customer Information

InKWay USA™ does not rent, sell or otherwise forward your name or personal information to other companies. Comments, ideas or suggestions which are transmitted to our website or staff become the property of InKWay USA™ and may help us to improve our product or service to you.

 

Pricing

Prices and availability are subject to change without notice. Any typographical, photographic or specification error in our product or prices is subject to correction.



 

Promotional Codes

At certain times, we will offer our customers discounts or specials via a promotional code. If you do not have access to the correct, promotional code, you will not get discounted. All promotional codes have a shelf life and can only be used for chosen amount of time.  Additional terms and conditions may apply to promotional codes, please review those which will be posted with the promotion offering the code. 



 

Return Policy

Greene Concepts offers an unconditional money back guarantee if you are not satisfied with our products.  In addition, Greene Concepts, Inc. warrants that it’s products are safe for use in any household or commercial printer as long as the correct model is used for the correct printer. 

 

All returns require issuance of an RMA (Return Merchandise Authorization) please contact us with return questions.

 

Please allow 2-3 weeks for your refund to be processed and credited back to your account. If you paid via personal check or money order, we will send you a check for the remaining balance. If you purchase by credit card, we will credit the card the same card number that you used for your purchase.
All InKWay USA™ kits, individual replacement bottles, or parts must be shipped in “good-as-new” condition. Kit will need to have all the necessary bottles (ink & cleaner), instructions, refill stations (cardboard & plastic), accessory packet tool kit (plugs, drill, eyelet screw tool, prybar, tape) and original packaging and kit box. Any instruction disk will need to be included and properly packaged as you received it. 
Any kit that is received which has missing or damaged parts, will receive a partial refund based on the damage or missing components. 



 

 

Shipping & Handling

If returning kit, place InKWay USA™ kit box inside of a shipping box when shipping back to our company. Do not damage or place any stickers on the InKWay USA™ box (box with handle). The FreeInk4Life™ box (box with handle) is part of the kit and should not be damaged or defaced with stickers or writing. 
Customer is responsible for all shipping costs of returns. There is no refund for shipping and handling charges.  Our company is not liable for refused shipments or shipments damaged through USPS, UPS, FED-EX or other carriers.
Please send any returned items back to our company via a reputable carrier (example: UPS, USPS, FED-EX) that can issue you a tracking number. We are not responsible if your shipment is lost or damaged in route to our company. Customer is responsible for all insurance on product when shipping to our company.
If you order a kit or product from our website and refuse the shipment from our carrier, you will be credited back on your account minus a 20% restocking charge and any additional shipping and handling charges. 
We will not accept any COD or freight collect shipments. 

 

 

Product Exchanges

If you need to make an exchange, the quickest way is to re-order the new items online and then return the item (s) you do not want. You will need to obtain an RMA first before returning the unwanted items.
Products that are ordered incorrectly or accidentally are only returnable if the package has not been opened and is still in excellent condition. A restocking charge may be applied. Shipping and handling is non-refundable. A return authorization number will need to be obtained before returning. 



 

Cancelled Orders

We try to ship most of our orders out same day or within 24 hours. If you need to cancel an order prior to shipping, please call our customer service number immediately. We do not accept cancellations via e-mail. 



 

Clearance Sale Items

Any clearance or sale items purchased from FreeInk4Life.com are not returnable unless received defective. 

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site. 



 

DUPLICATE STATEMENTS DELETED

 

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by InKWay USA™. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of InKWay USA™ or any third party, except as expressly granted herein. 



 

Use of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. InKWay USA™ and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if InKWay USA™ believes that customer conduct violates applicable law or is harmful to the interests of InKWay USA™ and its subsidiaries. 



 

Privacy Policy

InKWay USA™ use of personal information that you may submit to FreeInk4Life™ through this Web site is governed by the InKWay USA™ Privacy Policy.  CLICK HERE to review our complete privacy policy. 



 

Consumer Agreement

This InKWay USA™ Profile is intended only for the use of the individual or entity to which it was addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you receive this communication in error, please do not distribute it and notify Greene Concepts, Inc.. by email to CustomerService@freeink4life.comand delete the original message. The InKWay USA™ program: copyright ©Greene Concepts, Inc.. 2005-2011. And the © InKWay USA™ logo are registered trademarks. All rights reserved. Any public or commercial distribution, publication, or transmission of this information without the written permission of Greene Concepts, Inc.. violates federal copyright law.



 

Shipping & Delivery

The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Areas We Ship To InKWay USA™ kit and replacement ink ships only to locations within the continental United States and not to international locations. Nor does InKWay USA™ ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. Shipping Method We try to quickly process all of our orders within 24-48 hours (business days). If there is any delay in shipping, we will contact you via e-mail. If you place an order on Friday, there is a good chance that the shipment will not shipped until the following Monday. We do not ship orders out on weekends or holidays. Orders are generally received in 4-7 days. Cancelled Orders We try to ship most of our orders out same day or within 24 hours. If you need to cancel an order prior to shipping, please call our customer service number immediately. We do not accept cancellations via e-mail. Clearance Sale Items Any clearance or sale items purchased from InKWay USA™ are not returnable unless received defective. Bulk/Container Shipments We do ship outside the US for bulk/container shipments. All bulk and container shipments need to be approved for special pricing and freight arrangements by our customer service representatives 



 

Limited Warranty



Greene Concepts, Inc.. warrants to the original purchaser of this ink refill kit that this InKWay USA™inkjet refill kit shall be free of defects in assembly or workmanship for a period of one year. It is recommended by manufacturer that this product be used within 12 months of purchase for optimum results. Product will be free of defect due to workmanship for a period of one (1) year. Over-the –counter warranty terms and conditions of retailer or distributor apply. Warranty and guarantee void if product is misused in any way.

 Greene Concepts, Inc.. entire liability will be exclusively limited to the performance and the image produced by the ink contained in this refill kit. Greene Concepts, Inc.. assumes the customer will take the necessary precautions to protect clothing and other possessions before beginning the refill process. Greene Concepts, Inc.. is not responsible for any damages resulting from improper use of this product.

This inkjet refill kit in this package is intended for specific inkjet cartridges. Greene Concepts, Inc.. is not affiliated with any OEM manufacturers that this product compares to or works with, nor do their warranties apply, and their entire liability will be exclusively limited to the performance and the image produced by the ink and/or cleaning solution (optional) contained in this package. Savings, cost per refill and refill quantities may vary from the actual content. This product warranty is valid only to Greene Concepts, Inc.. inkjet refill kits purchased and used in the USA.

CLICK HERE for our warranty certificate.

 

Disclaimer



Greene Concepts, Inc.. is not affiliated with the listed machine manufacturers or their subsidiaries. The listed manufacturers, machines, and cartridges are used only for the purpose of showing the compatibility of this InKWay USA™ product. All other trademarks or service marks referenced on this package are the property of their respective owners.

 

Greene Concepts, Inc. distributes various proprietary products under the FreeInk4Life, Ink4Life, and various other trade names registered to Greene Concepts, Inc., it’s affiliates and or subsidiaries. 

 

Greene Concepts, Inc. is an authorized reseller for various vendors that manufacture or recycle inkjet cartridges and/or toner.  These remanufactured items are not branded OEM (Original Equipment Manufacturer) but are COMPATIBLE recycled and remanufactured products.

 

Fraud

Greene Concepts uses state of the art PCI compliant fraud detection measures on it’s website and storefront.  All orders capture the IP address of the submitter.  We prosecute all fraud cases to the highest extent allowable by law.

 

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